Smarter Abandoned Cart Recovery

Recover more incomplete checkouts with well-timed, brand-aligned messages that align with how customers actually buy.

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Our Clients Are Featured in:

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Stop Losing Sales at Checkout

Abandoned carts aren’t lost causes. With the right follow-up, most can be recovered through timely emails, SMS, and simple checkout fixes. Our approach combines automation with strategy to bring those customers back and turn intent into revenue.

Why Carts Get Left Behind

Most customers who add products to their cart don’t complete checkout, costing your brand revenue you should be capturing.

  • High intent, no purchase
  • Leaky checkout flow
  • No consistent follow-up

Why Recovery Matters

Every recovered order adds to your bottom line, while building stronger customer relationships.

  • More orders recovered
  • Higher customer lifetime value
  • Better checkout experience

Recovery Built for Your Brand

We design multi-channel recovery flows that fit your products, margins, and customer experience—so abandoned carts turn into completed sales.

More recovered orders

Coordinated email, text, and optional push to re-engage the right way.

Higher lifetime value

Win back the sale and keep the relationship warm with post-purchase journeys.

Better customer experience

Friendly timing, clear choices, opt-out controls, and compliant consent.

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Our 4-Step Process

1

Connect Your Store

Shopify or WooCommerce, plus your email/SMS tools

2

Map Your Journeys

Triggers, timing, offer logic, and guardrails

3

Design Messages

Brand-aligned templates, product pulls, and dynamic incentives

4

Launch & Learn

A/B test subject lines, send times, and incentives to maximize lift

The numbers that prove it

Abandoned cart recovery is one of the highest-ROI automations in eCommerce.

70% carts get abandoned

Industry average abandonment sits around 70 percent. Improving checkout and follow-up is the fastest path to lift.

Abandoned-cart emails convert

Abandoned-cart flows have the highest placed-order rate among automations, 1.7–3.3% on average.

Automation beats blasts

Automated text messages outperform campaigns on clicks and conversions, strengthening multi-channel recovery.

  • Driving Innovation Across eCommerce

    eXcelebrate has been a key partner in driving innovation across multiple e-commerce projects. Their deep understanding of brand strategy, creativity, and data-driven approach perfectly complements Zakeke’s visual commerce expertise. They also excel in building strong relationships with clients, ensuring smooth collaboration and outstanding results. Together, we create innovative projects that enhance customer experiences and set new standards in the e-commerce space.

Alessia Dozzo

Content & Branding — Zakeke

More Than a Design Agency — A Strategic Partner

Led by Adil Vellani, eXcelebrate helps growth-stage eCommerce brands design stores that actually convert. We focus on what works, cut out what doesn’t, and stay with you long after launch.

About Us

Common questions, clear answers

Here’s what most brands ask before starting abandoned cart recovery.

Most brands start seeing recovered orders within the first week once flows are live. The first wins usually come from low-hanging opportunities — like reminders to logged-in customers who simply got distracted. As we analyze data and refine timing, subject lines, and incentives, performance compounds over time.

We set up your recovery flows using leading third-party platforms such as Klaviyo. This ensures seamless integration with your Shopify or WooCommerce checkout, product catalog, and analytics. You’ll retain full ownership and access to your accounts so you can continue managing or scaling later without dependency.

All recovery automations are implemented within third-party platforms that include consent and privacy management tools. However, legal compliance is the client’s responsibility, as regulations vary across regions (e.g., GDPR, CAN-SPAM, TCPA, CASL, TRAI DND). We’ll provide best-practice guidance and recommend how to collect and store consent properly, but enforcement and ongoing compliance must remain under your account and brand domain.

We avoid over-incentivizing. Instead of leading with discounts, our flow logic prioritizes helpful reminders and reassurance messages first—saving incentives for customers with high order values or repeat abandonment patterns. This approach maintains brand value while still converting undecided buyers.

You’ll receive clear performance metrics inside your automation dashboard — recovery rate, revenue per recipient, click and placed-order rate, time-to-recover, and discount usage. We also provide summary reports and recommendations during review sessions to fine-tune the flows.

Recover more revenue this month

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PLATFORMS WE SPECIALIZE IN

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