Review Management Done Right

Strengthen your brand visibility without the overhead with our managed online review management solution.

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Turn Reviews Into Revenue

Reviews shape how customers see you, how search engines rank you, and how AI assistants reference your brand. We manage your entire review ecosystem — from requests to responses — turning authentic feedback into visibility, trust, and measurable growth.

Every Plan Includes

All plans are fully done-for-you — we handle setup, management, and optimization so you can focus on growing your store.

Automated Review Requests

Post-purchase email and SMS flows that encourage verified buyers to leave honest, high-quality feedback.

Platform Monitoring

We track brand and product reviews across Google, Facebook, and your eCommerce platform with weekly alerts and summaries.

Response Calibration

Every response is crafted and managed to match your tone, values, and brand standards.

Monthly Insights & Reporting

Actionable dashboards reveal trends, sentiment shifts, and impact on traffic and conversions.

Dedicated Reputation Support

A specialist team monitors your reviews daily, drafts replies, and optimizes timing for higher engagement.

Performance Optimization

We refine review request cadence and messaging to consistently improve quality and volume.

Plans & Pricing (Per Location)

All plans are done-for-you and include setup for brand and product reviews.

Essential

For emerging eCommerce brands building visibility and trust.

Includes:

  • Done-for-you setup and management
  • Up to 500 email requests per month
  • Branded review landing page
  • Brand and product review setup
  • Monitoring for Google, Facebook, and site widgets
  • Weekly summaries and light response editing
  • Monthly insights dashboard
  • SMS requests not included
Starting from $249/month

Growth

For growing brands scaling reputation and review volume.

Everything in Essential, plus:

  • Up to 2,000 review requests per month
  • Branded review landing page on your domain
  • Full response management
  • Advanced segmentation and timing controls
  • Product review automation for Shopify or WooCommerce
  • Location and channel-level reporting
  • Email + SMS requests included in quota
Starting from $499/month

Advanced

For established brands ready to lead in reputation.

Everything in Growth, plus:

  • Up to 5,000 review requests per month
  • Competitor and sentiment tracking
  • Negative feedback capture and escalation workflows
  • Review syndication across Google, Meta, and on-site widgets
  • Custom KPI dashboards and quarterly performance reviews
Starting from $999/month

Setup Fee: $450 per store (one-time). Minimum Term: 3 months, then month-to-month. Multi-store and multi-location brands receive discounted onboarding and consolidated reporting. Third-party platform fees (e.g., Trustpilot, Reviews.io, Yotpo, etc.) are not included.

Get Started

Outsource for Smarter ROI

Expert review management and automation for less than the cost of one in-house coordinator.

In-House Staff

Done for You Review Management

Daily Cost

~$220 (based on $50K/year)

From ~$8/day on Essential

Setup Time

Weeks

Ready in days

Consistency

Staff dependent

QA-driven and process-led

Expertise

Generalist marketer

eCommerce reputation specialists

Reporting

Manual spreadsheets

Scales with promotions and catalog growth

ROI

Payroll expense

Automated dashboards & in-depth insights


*Based on 2024 average salaries for in-house eCommerce coordinators and digital managers (Glassdoor & Indeed data).

Real ROI for eCommerce Brands

Reliable maintenance and proactive optimization do more than prevent issues — they increase revenue, trust, and repeat sales.

+20% Higher Conversion Rates

+20% higher conversion rates when displaying verified product reviews across key pages. (Source: Spiegel Research Center, 2023)

Up to 30% More Ad Clicks

Up to 30% more ad clicks from listings with stronger review profiles and higher star ratings. (Source: BrightLocal, 2024)

31% More Consumer Spending

31% more consumer spending at brands with excellent reviews and timely responses. (Source: Mara Solutions, 2024)

Urban Woodcraft’s Average Position on Google Maps Search
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How Online Review Management Became a Massive Growth Driver for Urban Woodcraft

See how we helped Urban Woodcraft turn their online reputation into a growth asset — with a consistent review strategy, improved customer experience, and real, high-quality feedback. Learn how you can apply the same approach to build trust and boost results.

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  • From Brochure Site to 7-Figure eCommerce Growth

    We’ve worked with eXcelebrate for several years, starting from a simple brochure website with no online sales. They guided us through the trade-offs of each major decision, helping us understand how structure, UX, and platform choices would impact the business. That clarity allowed us to move forward with confidence, transform the site into a full eCommerce operation, and build a channel that now generates seven-figure annual revenue. The direction was clear, the execution was deliberate, and the results were tangible.

Kaz Kapur

Founder — Urban Woodcraft

More Than a Design Agency — A Strategic Partner

Led by Adil Vellani, eXcelebrate helps growth-stage eCommerce brands design stores that actually convert. We focus on what works, cut out what doesn’t, and stay with you long after launch.

About Us

FAQs

Answers to common questions from eCommerce store owners investing in reputation management.

Yes. All plans are done-for-you — we handle setup, automations, monitoring, and responses.

No. Tools like Trustpilot or Reviews.io charge separate subscription fees billed directly to you.

Yes. We connect your email/SMS tools and eCommerce systems to automate post-purchase review requests.

Yes. Reviews improve organic rankings, local listings, and influence how AI tools describe your brand.

Most stores launch within 7–10 business days once integrations and access are provided.

You do. We operate entirely within your accounts, ensuring full transparency and ownership.

Ready to Elevate Your eCommerce Experience?

If you are ready to create a shopping experience that feels seamless, trustworthy, and shaped by real customer behavior, let’s build it together.

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PLATFORMS WE SPECIALIZE IN

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