Scale Customer Support Without Sacrificing Experience

Deploy AI chat experiences that guide shoppers, remove hesitation, and support purchase decisions without losing your brand voice.

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Our Clients Are Featured in:

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Smarter Support. Seamless Sales. Real Results.

Our AI Chat Experiences solution helps eCommerce brands automate customer support and sales conversations the right way — combining efficiency with empathy, and ensuring every interaction strengthens your brand.

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Every Project Includes

Each implementation is custom, but every client receives a complete foundation for success.

Needs Audit

Identify key chat opportunities across support, sales, and post-purchase experiences.

Conversation Design

Create user-friendly, brand-aligned chat flows that feel natural and human.

Platform Setup

Configure your chatbot on the best-fit platform (e.g., ManyChat, Tidio, or Gorgias Chat).

Integrations

Connect with Shopify, WooCommerce, CRM, or helpdesk tools for smooth automation.

Testing & Optimization

Refine responses, triggers, and paths for clarity, accuracy, and tone.

Onboarding & Training

Walkthrough for your team to manage and update chat flows confidently.

Find the Right Plan for Your Store

AI chat experiences can start simple and grow with your business. Whether you just want to automate common questions or build a full conversational shopping experience, we’ll match the setup to your goals and store size.

Essential

For brands that want to automate basic support.

Includes:

  • Strategy: Review your store and find key chat opportunities
  • Chat Design: Answers FAQs and order questions
  • Integrations: Connects with Shopify or WooCommerce
  • Automation: Handles common questions and sends to a person when needed
  • Channels: Website chat only
  • Testing: Basic pre-launch testing
  • Support: One training session after launch
Starting From $1,200

Enhanced

For brands ready to grow their sales through chat.

Includes everything in Essential, plus:

  • Strategy: Map the full customer journey to shape your chat goals
  • Chat Design: Adds product suggestions and sales flows
  • Integrations: Adds CRM or Helpdesk tools like Klaviyo or Gorgias
  • Automation: Adds cart recovery and upsell messages
  • Channels: Website plus Messenger or Instagram
  • Testing: Adds A/B testing to improve responses
  • Support: Includes one month of support
Starting From $2,500

Complete

For brands that need a full AI-powered customer journey.

Includes everything in Enhanced, plus:

  • Strategy: Add ongoing tracking and improvement plans
  • Chat Design: Adds multilingual and voice chat options
  • Integrations: Adds advanced custom connections or APIs
  • Automation: Adds smart personalization that learns from shoppers
  • Channels: Web, social, and SMS combined
  • Testing: Real-time performance tracking and fine-tuning
  • Support: Includes ongoing monitoring and updates
Starting From $5,000 + $300/month

Every project includes setup, design, testing, and launch support. Final pricing depends on your goals, the number of chat flows, and number of integrations.

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Why It Pays Off

eCommerce brands using AI chat automation consistently see higher engagement and faster conversions.

24/7 Availability

64% of customers expect real-time responses regardless of time zone (Salesforce).

Higher Conversions

AI chat can lift conversion rates by up to 25% by reducing drop-offs (Forrester).

Reduced Support Costs

Businesses save up to 30% on customer service costs through automation (IBM).

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  • Driving Innovation Across eCommerce

    eXcelebrate has been a key partner in driving innovation across multiple e-commerce projects. Their deep understanding of brand strategy, creativity, and data-driven approach perfectly complements Zakeke’s visual commerce expertise. They also excel in building strong relationships with clients, ensuring smooth collaboration and outstanding results. Together, we create innovative projects that enhance customer experiences and set new standards in the e-commerce space.

Alessia Dozzo

Content & Branding — Zakeke

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More Than a Design Agency — A Strategic Partner

Led by Adil Vellani, eXcelebrate helps growth-stage eCommerce brands design stores that actually convert. We focus on what works, cut out what doesn’t, and stay with you long after launch.

About Us

Questions You Might Have

Here’s what most eCommerce brands ask before getting started.

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We design and configure your chat experience using proven platforms like ManyChat or Gorgias, tailored to your specific goals.

Yes, we integrate seamlessly with most systems including HubSpot, Klaviyo, and Gorgias.

Yes. Every chat flow is written and tested to match your tone, brand voice, and audience.

We map escalation paths to ensure smooth handoff to human agents when needed.

Most projects are completed within 2–3 weeks from audit to launch, depending on scope.

Ready to Elevate Your eCommerce Experience?

If you are ready to create a shopping experience that feels seamless, trustworthy, and shaped by real customer behavior, let’s build it together.

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PLATFORMS WE SPECIALIZE IN

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